General Booking and Terms of Use
Co-Working Hurghada

Provider:
Co-Working Hurghada
Mohamed Said Street 221c
1st Floor
Hurghada
Arab Republic of Egypt

These General Booking and Terms of Use apply to all bookings, reservations, and use of services, premises, and additional services of Co-Working Hurghada by customers, corporate customers, guests, visitors, and any other users.
By completing a booking, reservation, or by using the services of Co-Working Hurghada, the customer acknowledges and accepts these terms as binding.

1. Scope of Application

These terms apply to all bookings and uses of coworking services, workspaces, office spaces, meeting rooms, and related additional services of Co-Working Hurghada.
Any differing terms of the customer shall not apply unless expressly agreed to in writing by the Provider.
These terms apply to one-time bookings as well as recurring or longer-term use, unless otherwise expressly agreed in writing.

2. Contracting Party and Booking in One’s Own Name or on Behalf of Others

The contracting party is the natural or legal person who makes the booking or in whose name the booking is made.
If the booking is made on behalf of a company, organization, or any third party, the signatory or booking person warrants that they are duly authorized to legally represent such entity.
The Provider is entitled to request proof of such authority.
The booking person shall be liable for the accuracy of their information and for any damages, costs, or disadvantages resulting from incorrect or incomplete information.

3. Minimum Age and Legal Capacity

Bookings are only permitted for persons of legal age and with legal capacity, unless the Provider expressly agrees otherwise in writing.
The Provider is entitled to request proof of age and identity.

4. Subject Matter of the Contract and Booking Options

Co-Working Hurghada provides the customer, subject to the booked service and availability, with areas, workspaces, meeting rooms, and, where applicable, additional services for temporary use.
The following services may in particular be offered:

4.1 Coworking Passes
Peak Time – 09:00 AM to 04:30 PM

Day Pass
5 Day Pass
Monthly Pass

Off Peak – 04:30 PM to 12:00 AM

Evening Day Pass
5 Day Evening Pass
Evening Monthly Pass

4.2 Dedicated Workspace

Fixed Desk
Private Office

4.3 Room Booking

Meeting Room

Only the specific service selected by the customer and confirmed by the Provider shall be binding.

5. Nature of the Contract

The booking grants only a temporary right to use the booked services and spaces.
The booking does not create a lease, tenancy, rental right, possessory right, or any other proprietary right to any specific room, desk, or space.
The Provider shall at all times remain the holder of house rights and of actual control over all premises, access points, facilities, and services.

6. Description of Services
The services described below differ in terms of type of use, time window, availability, and exclusivity. Only the specifically booked service shall be binding.

6.1 Coworking Passes
Coworking Passes entitle the customer to use an available, non-assigned desk in the general coworking area, subject to the booked pass, applicable opening hours, and current availability.

a) Day Pass
The Day Pass entitles the customer to use an available flexible workspace on one calendar day during Peak Time from 09:00 AM to 04:30 PM.

b) 7 Day Pass
The 7 Day Pass entitles the customer to use an available flexible workspace on a total of seven individual usage days during Peak Time from 09:00 AM to 04:30 PM within the agreed validity period or the validity period set by the Provider.

c) Monthly Pass
The Monthly Pass entitles the customer to use an available flexible workspace during the agreed month within Peak Time from 09:00 AM to 04:30 PM.

d) Evening Day Pass
The Evening Day Pass entitles the customer to use an available flexible workspace on one calendar day during Off Peak Time from 04:30 PM to 12:00 AM.

e) 7 Day Evening Pass
The 7 Day Evening Pass entitles the customer to use an available flexible workspace on a total of five individual usage days during Off Peak Time from 04:30 PM to 12:00 AM within the agreed validity period or the validity period set by the Provider.

f) Evening Monthly Pass
The Evening Monthly Pass entitles the customer to use an available flexible workspace during the agreed month within Off Peak Time from 04:30 PM to 12:00 AM.

General rules for Coworking Passes

Coworking Passes only entitle the customer to use a free, non-assigned workspace.
There is no entitlement to a specific desk, a specific seat, or a specific area unless expressly agreed in writing.
Use is permitted only within the booked time window.
Use outside the booked time window is only permitted with the Provider’s express consent and may be charged separately.
Coworking Passes are personal and non-transferable.

6.2 Dedicated Workspace
The Dedicated Workspace category includes workspaces or rooms assigned exclusively or specifically to the customer for the agreed period.

a) Fixed Desk
The Fixed Desk entitles the customer to use a specifically assigned desk for the agreed period. Use by third parties is prohibited unless expressly approved by the Provider in writing.
b) Private Office
The Private Office entitles the customer to use a private office room for the agreed period and strictly within the agreed number of persons. Use beyond the agreed capacity is prohibited.
General rules for Dedicated Workspace

Fixed Desk and Private Office are provided only for the contractually agreed period.
Subletting, transfer, or making the space available to third parties is prohibited.
Additional services such as lockers, monitors, printers, mail service, cleaning, or technical equipment are only owed if expressly agreed.
The Provider is entitled, for operational, organizational, technical, or security reasons, to assign the customer an equivalent replacement desk or room, provided that the essential contractual purpose is not impaired.

6.3 Room Booking
Meeting Room
The Meeting Room service entitles the customer to use a meeting or conference room exclusively for the booked period, the agreed duration, and the agreed maximum number of participants.
General rules for Room Booking

Use of the Meeting Room is limited to the booked time.
Any extension beyond the booked time is only permitted with prior consent of the Provider and shall be charged separately.
The agreed maximum number of participants must not be exceeded.
Additional services such as catering, screens, equipment, special seating, or service staff are only owed if expressly agreed.

6.4 Binding Nature of the Booking
The specific scope of services is determined exclusively by:

the booking option selected by the customer,
the Provider’s booking confirmation,
the agreed period,
the agreed price, and
any expressly agreed additional services in writing.

7. Booking and Formation of Contract

The presentation of services on the website, on social media, in brochures, or in other media does not constitute a binding offer.
The contract is only concluded upon confirmation of the booking by the Provider or upon actual provision of the booked service.
The Provider is entitled to reject bookings without stating reasons, in particular in cases of lack of availability, incomplete information, outstanding payments from previous bookings, doubts about the customer’s identity, or violations in connection with previous bookings.
The customer is obliged to provide complete and truthful information when making a booking.

8. Booking Period and Duration of Contract

Use is permitted only within the booked and confirmed period.
The contract shall automatically end upon expiration of the booked period without the need for termination, unless otherwise expressly agreed in writing.
Any extension, rescheduling, or modification is possible only subject to availability and only upon written confirmation by the Provider.
There is no entitlement to extension, rescheduling, or modification.

9. Prices and Payment Terms

The prices stated or agreed in writing at the time of booking shall apply.
All prices are stated in the indicated currency.
Unless otherwise agreed, the full amount must be paid in advance and no later than before the start of use.
The Provider is entitled to refuse or suspend use until full payment has been received.
Only those services expressly stated as included are included in the price.
The following, in particular, are not included in the price and shall be charged separately: catering, additional equipment, printing and copying services, mail or parcel service, business address, lockers or storage, special cleaning, additional usage time, additional meeting room time, damages, replacement costs, and other additional services.
The Provider is entitled to charge due fees, additional services, overstay fees, damage amounts, and any other contractually owed charges to the payment method used or stored at the time of booking, to the extent technically and legally permissible.
Unauthorized chargebacks, payment reversals, or payment blocks do not release the customer from their payment obligation. Any resulting fees and costs may be passed on to the customer.

10. Security Deposit

For certain services, in particular Fixed Desk, Private Office, or longer-term bookings, the Provider may require payment of a security deposit.
The amount of any deposit will be communicated to the customer before conclusion of the contract or no later than before the start of use.
The Provider is entitled to offset the deposit against outstanding claims, damages, costs for lost access media, special cleaning costs, or other justified claims.
If no outstanding claims, damages, additional costs, or other claims exist, the deposit shall be settled within 14 calendar days after the end of the contract and any remaining balance shall be refunded.

11. No Refund / Non-Refundable Policy

Upon completion of the booking, the booked period is reserved on a binding basis.
All payments are generally non-refundable.
This also applies if the customer does not use the booked service in whole or in part, arrives late, leaves early, or fails to attend or cancels for personal, business, health, or other reasons.
A refund is excluded if the essential main service has been made available in substance.
Temporary restrictions relating to Wi-Fi, printers, air conditioning, power fluctuations, general ancillary services, common areas, or other non-essential additional services do not give rise to any claim for refund, reduction, or damages, unless caused by intent or gross negligence of the Provider.
A refund will only be granted if the Provider is unable to provide the booked essential main service at the booked location and such non-provision lies exclusively within the Provider’s responsibility, unless mandatory legal rights provide otherwise.
Rescheduling is possible only subject to availability and only upon written confirmation by the Provider. There is no entitlement to rescheduling.

12. No-Show, Late Arrival, Release of Booking, and Overstay

The customer is obliged to use the booked service at the agreed starting time.
If the customer’s arrival is delayed, the customer shall immediately notify the Provider via the contact methods designated by the Provider. A late arrival notice shall only be valid if sent through the contact methods designated by the Provider, in particular via [insert WhatsApp number], [insert email address], by telephone at [insert phone number], or at reception.
If the customer does not arrive within 60 minutes after the booked start time and no valid notice of delay has been received by then, the Provider is entitled to reassign the booked desk, room, or other booked service for the remaining period.
In such case, the agreed fee shall remain payable in full. There shall be no claim for refund, rescheduling, extension, or replacement service.
If valid notice of delay is received in time, the Provider will make reasonable efforts, subject to availability, to hold the booking until the customer arrives. However, there is no entitlement to this.
A late arrival does not extend the booked duration. The booking period runs from the originally agreed starting time.
The customer is obliged to fully vacate and return the used desk or room in proper condition no later than at the end of the booked time.
In the event of exceeding the booked usage period, especially for Meeting Rooms, 100% of the hourly rate or equivalent tariff applicable to the booking shall be charged for each commenced additional hour.
If the desk or room is booked by another party immediately afterwards or if the overstay causes disruptions to operations, further claims of the Provider remain unaffected.
In case of repeated no-shows, repeated significant lateness, or repeated overstays, the Provider is entitled to refuse future bookings or accept them only against prior full payment.

13. Access and Identification

Access to the premises and use of the booked services are permitted only for the booking and registered person, unless expressly agreed otherwise.
The Provider is entitled to verify the customer’s identity before or during use by means of a valid passport or identification document.
Upon request of the Provider or reception staff, the customer must provide proof of booking confirmation and identity.
The Provider is entitled to refuse entry if there are doubts as to the customer’s identity, booking, or authorization.

14. Non-Transferability of Booking and Loss of Access Media

Bookings are personal and non-transferable unless expressly agreed otherwise in writing.
Access codes, keys, cards, QR codes, logins, or other access authorizations are strictly personal and may neither be shared nor jointly used.
The customer shall be liable for any misuse of their access authorizations to the extent attributable to them.
The loss of any key, access card, access code, or other access media must be reported to the Provider immediately.
The Provider is entitled to charge the customer for reasonable costs arising from blocking, replacement, reissuance, security measures, or administrative effort.

15. Use of the Premises

The customer undertakes to treat the premises, furniture, equipment, technical facilities, and all other facilities carefully, properly, and with due care.
In particular, the customer undertakes to maintain order and cleanliness, not to disturb other users, to use the premises only within the agreed scope, not to engage in unlawful acts, to comply with security and fire safety regulations, and not to interfere unlawfully with technology, internet, network, or equipment.
The Provider is entitled to take measures in the event of contractual violations, including issuing warnings, temporarily blocking access, or terminating use immediately.

16. Guests and Visitors

Bringing guests or visitors is only permitted with prior approval or registration and only within the rules set by the Provider.
Guests and visitors do not acquire any right by their presence to use workspaces, rooms, equipment, infrastructure, additional services, or any other offerings of the Provider.
All additional services booked by the customer are generally personal and may be used only by the customer, unless expressly agreed otherwise in writing.
Shared use or transfer of booked additional services to guests, visitors, employees, accompanying persons, or any other third parties is prohibited.
Guests and visitors may use additional services only following separate booking, express confirmation by the Provider, and payment of separate charges.
Any unauthorized use of additional services entitles the Provider to retroactively charge the applicable additional service per person and to suspend further services.
For Meeting Rooms, the contractually agreed or booked maximum number of participants shall apply. Exceeding this number is only permitted with the Provider’s prior express approval.
Guests and visitors may only remain on the premises while accompanied by or under the responsibility of the booking customer, unless the Provider expressly permits otherwise.
If the booking customer permanently leaves the premises, the right of their guests to remain on the premises shall generally end as well.
The customer shall be liable for the conduct of their guests and visitors and for any resulting damages, breaches, additional effort, and extra costs.

17. Allocation of Space and Availability

Unless a fixed desk or a specific room has been expressly agreed in writing, there is no entitlement to a particular desk, area, or room.
For Day Pass and Flex Desk, assignment shall be made subject to availability and at the Provider’s operational discretion.
The Provider is entitled, for operational, organizational, technical, or security-related reasons, to make reasonable changes to desk or room allocation.

18. Opening Hours and Access Times

Use is only permitted during the applicable opening hours and access times, unless separate access has been expressly agreed.
Any 24/7 access exists only if expressly confirmed in writing.
The Provider is entitled to reasonably adjust opening and access times for operational reasons.

19. Additional Services

Additional services are only owed if expressly booked or confirmed in writing.
These include in particular catering, additional monitors or equipment, printing and copying services, storage, mail and parcel acceptance, business address, event service, special cleaning, secretarial services, or reception services.
Additional services are generally personal, non-shareable, and non-transferable to guests, visitors, employees, accompanying persons, or any other third parties, unless expressly agreed otherwise in writing.
Advertising statements, photos, videos, social media posts, or other representations do not create any entitlement to specific services unless such services have expressly become part of the booking.

20. Use of Address, Mail, and Parcel Service

Use of the Provider’s address as a business address, correspondence address, imprint address, commercial register address, parcel reception address, or mailing address is only permitted if expressly agreed in writing as an additional service.
Without express written agreement, there is no entitlement to mail or parcel acceptance, mail forwarding, reception services, or any other address-related services.

21. Internet, Wi-Fi, Technical Infrastructure, and Permitted Use

To the extent the Provider makes internet access, Wi-Fi, network access, electricity supply, or other technical infrastructure available, this is provided solely as a revocable ancillary service subject to availability.
The Provider gives no warranty for continuous availability, any particular speed, any particular network quality, compatibility with the customer’s devices, or suitability for any specific business or private purpose.
Use of the internet and network access provided is permitted only for lawful, proper purposes compatible with the operation of a professional coworking space.
The following are strictly prohibited in particular:
a) any unlawful use of the internet or network,
b) accessing, storing, distributing, transmitting, uploading, making available, or otherwise providing pornographic, obscene, insulting, immoral, violence-glorifying, extremist, discriminatory, defamatory, or otherwise unlawful content,
c) copyright infringements, illegal downloads, unlawful file-sharing, or unauthorized distribution of protected content,
d) sending spam, phishing, bulk messages, or any other unsolicited electronic communications,
e) introducing, distributing, or executing viruses, malware, malicious code, or any other harmful software,
f) hacking, port scanning, bypassing security measures, unauthorized access attempts, or any other interference with systems, networks, or data,
g) any use that impairs the network, security, stability, performance, or ability of other customers, guests, or the Provider to use the network,
h) connecting, operating, or providing one’s own routers, access points, repeaters, switches, servers, hotspots, VPN gateways, or any other network devices without the Provider’s prior express written consent.
The customer must ensure that their employees, accompanying persons, guests, visitors, or any other persons brought by them do not misuse the internet or network access or use it unlawfully.
In the event of suspected violation or security-relevant, unlawful, or disruptive use, the Provider is entitled, immediately and without prior notice, to fully or partially block internet access, disconnect individual devices from the network, deactivate access authorizations, restrict or terminate use of the premises, and take further contractual measures up to and including immediate termination of the contract.
To the extent legally permissible, the Provider is entitled, for the purposes of maintaining security, investigating misuse, protecting legitimate interests, defending legal claims, or complying with legal obligations, to secure, analyze, and disclose usage data, connection data, or security-relevant technical information to competent authorities or other authorized bodies.
The customer has no entitlement to confidentiality or special data security beyond the internet access provided by the Provider and is solely responsible for implementing appropriate protective measures for their devices, data, access credentials, and communications.
The customer shall be liable for all damages, costs, claims, charges, fines, official measures, and any other disadvantages suffered by the Provider as a result of unauthorized or unlawful use caused by the customer or persons attributable to them.
Any violation of this clause constitutes an important reason entitling the Provider to immediately block access and terminate the contractual relationship without notice. In such case, there shall be no claim for refund.

22. House Rules and Conduct

The customer is obliged to comply with the house rules and all security, fire safety, and community rules of the Provider.
In particular, the following are prohibited: disruptive, aggressive, or harassing behavior; excessive noise; use for unlawful purposes; storage of dangerous materials or objects; smoking outside designated areas; tampering with security, network, or access systems; and any use that impairs proper operations or other users.
In case of violations, the Provider is entitled to remove persons from the premises, block access, or terminate use with immediate effect.

23. Photo, Video, Audio Recordings and Use of Brand

Photo, video, or audio recordings on the premises for commercial, promotional, or public publication purposes, as well as use of the Provider’s name, logo, images, or trademarks, require prior written consent of the Provider.
The privacy of other customers, guests, staff, and visitors must be respected at all times.

24. Documentation of Condition, Damages, and Special Cleaning

The Provider is entitled to document the condition, equipment, and inventory before and after use by means of photographs or written records.
Visible damage or defects must be reported by the customer immediately at the beginning of use; otherwise, the service shall be deemed externally accepted in proper condition in this respect.
The customer shall be liable for all damages caused by them, their employees, guests, visitors, or agents to rooms, furniture, equipment, access systems, or any other property of the Provider.
In the event of extraordinary soiling, improper use, or special cleaning effort, the Provider is entitled to charge the resulting costs separately.

25. Personal Belongings and Left Property

The Provider assumes no safekeeping obligation for the customer’s personal belongings, documents, devices, cash, or other valuables.
The Provider shall only be liable for loss, theft, or damage to the customer’s personal belongings if such damage was caused intentionally or by gross negligence on the part of the Provider.
Property left behind may, after 14 days, be stored at the customer’s expense, disposed of, or otherwise handled at the Provider’s discretion, unless statutory retention obligations apply.

26. Liability of the Provider

The Provider shall only be liable for damages caused by intentional misconduct or gross negligence on the part of the Provider, to the extent permitted by law.
To the extent permitted by law, the Provider shall not be liable for indirect damages, consequential damages, loss of data, loss of profit, business interruption, or any other economic disadvantages suffered by the customer.
Mandatory statutory liability remains unaffected.

27. Force Majeure and Operational Interruptions

The Provider shall not be liable for impossibility or delay in performance to the extent caused by circumstances beyond its reasonable control.
This includes in particular official measures, security incidents, fire, water or power outages, internet outages, technical disruptions, natural events, and any other cases of force majeure.
In such cases, the Provider is entitled to temporarily suspend, adjust, or restrict services or access for security or operational reasons.

28. Processing of Personal Data

The Provider is entitled to collect, store, and process the customer’s personal data, in particular name, passport or ID number, contact details, contract data, payment data, and security- and access-related data, for the purposes of identification, access control, contract performance, security, invoicing, documentation, legal defense, and compliance with legal obligations.
Data shall be processed only to the extent necessary and shall only be accessible to authorized persons.
To the extent legally permissible or required, data may be disclosed to authorities, payment service providers, or other parties required for performance of the contract.
Personal data shall only be retained for as long as necessary for identification, access control, contract processing, statutory records, payment processing, security purposes, legal defense, or compliance with legal obligations.
The customer warrants that all information provided is complete and accurate.

29. Immediate Suspension and Termination without Notice

The Provider is entitled to immediately suspend access or terminate use without notice, in particular in cases of payment default, unauthorized sharing of access, false information, violations of house rules or security regulations, endangerment of other persons, property damage, unlawful use, or other serious contractual breaches.
In such cases, there shall be no claim for refund.

30. Marketing Materials, Website, and Other Representations

Photos, visualizations, social media content, website representations, brochures, marketing statements, and oral information serve only as a general description and do not constitute any guarantee of quality or characteristics unless expressly confirmed in writing as part of the contract.
Website content, price overviews, marketing material, and booking confirmations shall only apply insofar as they do not conflict with the individual written booking confirmation, price sheet, or house rules.

31. Entire Agreement and Order of Precedence

These terms, together with any explicitly incorporated booking details, constitute the entire agreement between the Provider and the customer.
No oral side agreements exist.
Previous discussions, messages, advertising statements, brochures, or other representations shall only become part of the contract if expressly confirmed in writing.
In the event of contradictions, the following order of precedence shall apply:
1. individual written booking confirmation,
2. price and service sheet,
3. these General Booking and Terms of Use,
4. house rules,
5. other attachments or notices.

32. Written Form
Any amendments, supplements, or side agreements must be made in writing unless otherwise required by law.

33. Severability
Should any provision of these terms be invalid or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes as close as possible to the economic purpose of the invalid provision.

34. Governing Law and Jurisdiction

These terms shall be governed by the laws of the Arab Republic of Egypt, unless mandatory legal provisions provide otherwise.
The place of jurisdiction, to the extent legally permissible, shall be Hurghada, Egypt.

35. Language Version
These terms may be provided in German and English. In the event of discrepancies between different language versions, the language version designated by the Provider as authoritative shall prevail.

36. Confirmation in Online Booking and Proof of Contract Formation

Before completing a binding booking, the customer must actively select the confirmation fields provided by the Provider.
By doing so, the customer confirms:
- I have read, understood, and accepted the General Booking and Terms of Use of Co-Working Hurghada.
- I confirm that the information provided by me during the booking process is complete and correct and that booked services are generally non-refundable.
If such confirmation is not given, no binding booking shall be concluded.
The confirmation fields actively selected by the customer during online booking, the booking data, the time of booking, and the version of the booking terms valid at that time shall be stored electronically by the Provider and shall serve as proof of contract formation.

37. Customer Confirmation
By completing the booking, the customer confirms that they have read, understood, and accepted these General Booking and Terms of Use.

These terms apply to all bookings and uses of coworking services, workspaces, office spaces, meeting rooms, and related additional services of Co-Working Hurghada.

Any differing terms of the customer shall not apply unless expressly agreed to in writing by the Provider.

These terms apply to one-time bookings as well as recurring or longer-term use, unless otherwise expressly agreed in writing.

2. Contracting Party and Booking in One’s Own Name or on Behalf of Others

The contracting party is the natural or legal person who makes the booking or in whose name the booking is made.

If the booking is made on behalf of a company, organization, or any third party, the signatory or booking person warrants that they are duly authorized to legally represent such entity.

The Provider is entitled to request proof of such authority.

The booking person shall be liable for the accuracy of their information and for any damages, costs, or disadvantages resulting from incorrect or incomplete information.

3. Minimum Age and Legal Capacity

Bookings are only permitted for persons of legal age and with legal capacity, unless the Provider expressly agrees otherwise in writing.

The Provider is entitled to request proof of age and identity.

4. Subject Matter of the Contract and Booking Options

Co-Working Hurghada provides the customer, subject to the booked service and availability, with areas, workspaces, meeting rooms, and, where applicable, additional services for temporary use.

The following services may in particular be offered:

4.1 Coworking Passes Peak Time – 09:00 AM to 04:30 PM

Day Pass

5 Day Pass

Monthly Pass

Off Peak – 04:30 PM to 12:00 AM

Evening Day Pass

5 Day Evening Pass

Evening Monthly Pass

4.2 Dedicated Workspace

Fixed Desk

Private Office

4.3 Room Booking

Meeting Room

Only the specific service selected by the customer and confirmed by the Provider shall be binding.

5. Nature of the Contract

The booking grants only a temporary right to use the booked services and spaces.

The booking does not create a lease, tenancy, rental right, possessory right, or any other proprietary right to any specific room, desk, or space.

The Provider shall at all times remain the holder of house rights and of actual control over all premises, access points, facilities, and services.

Coworking Passes only entitle the customer to use a free, non-assigned workspace.

There is no entitlement to a specific desk, a specific seat, or a specific area unless expressly agreed in writing.

Use is permitted only within the booked time window.

Use outside the booked time window is only permitted with the Provider’s express consent and may be charged separately.

Coworking Passes are personal and non-transferable.

Fixed Desk and Private Office are provided only for the contractually agreed period.

Subletting, transfer, or making the space available to third parties is prohibited.

Additional services such as lockers, monitors, printers, mail service, cleaning, or technical equipment are only owed if expressly agreed.

The Provider is entitled, for operational, organizational, technical, or security reasons, to assign the customer an equivalent replacement desk or room, provided that the essential contractual purpose is not impaired.

6.3 Room Booking Meeting Room The Meeting Room service entitles the customer to use a meeting or conference room exclusively for the booked period, the agreed duration, and the agreed maximum number of participants. General rules for Room Booking

Use of the Meeting Room is limited to the booked time.

Any extension beyond the booked time is only permitted with prior consent of the Provider and shall be charged separately.

The agreed maximum number of participants must not be exceeded.

Additional services such as catering, screens, equipment, special seating, or service staff are only owed if expressly agreed.

6.4 Binding Nature of the Booking The specific scope of services is determined exclusively by:

the booking option selected by the customer,

the Provider’s booking confirmation,

the agreed period,

the agreed price, and

any expressly agreed additional services in writing.

7. Booking and Formation of Contract

The presentation of services on the website, on social media, in brochures, or in other media does not constitute a binding offer.

The contract is only concluded upon confirmation of the booking by the Provider or upon actual provision of the booked service.

The Provider is entitled to reject bookings without stating reasons, in particular in cases of lack of availability, incomplete information, outstanding payments from previous bookings, doubts about the customer’s identity, or violations in connection with previous bookings.

The customer is obliged to provide complete and truthful information when making a booking.

8. Booking Period and Duration of Contract

Use is permitted only within the booked and confirmed period.

The contract shall automatically end upon expiration of the booked period without the need for termination, unless otherwise expressly agreed in writing.

Any extension, rescheduling, or modification is possible only subject to availability and only upon written confirmation by the Provider.

There is no entitlement to extension, rescheduling, or modification.

9. Prices and Payment Terms

The prices stated or agreed in writing at the time of booking shall apply.

All prices are stated in the indicated currency.

Unless otherwise agreed, the full amount must be paid in advance and no later than before the start of use.

The Provider is entitled to refuse or suspend use until full payment has been received.

Only those services expressly stated as included are included in the price.

The Provider is entitled to charge due fees, additional services, overstay fees, damage amounts, and any other contractually owed charges to the payment method used or stored at the time of booking, to the extent technically and legally permissible.

Unauthorized chargebacks, payment reversals, or payment blocks do not release the customer from their payment obligation. Any resulting fees and costs may be passed on to the customer.

10. Security Deposit

For certain services, in particular Fixed Desk, Private Office, or longer-term bookings, the Provider may require payment of a security deposit.

The amount of any deposit will be communicated to the customer before conclusion of the contract or no later than before the start of use.

The Provider is entitled to offset the deposit against outstanding claims, damages, costs for lost access media, special cleaning costs, or other justified claims.

If no outstanding claims, damages, additional costs, or other claims exist, the deposit shall be settled within 14 calendar days after the end of the contract and any remaining balance shall be refunded.

11. No Refund / Non-Refundable Policy

Upon completion of the booking, the booked period is reserved on a binding basis.

All payments are generally non-refundable.

This also applies if the customer does not use the booked service in whole or in part, arrives late, leaves early, or fails to attend or cancels for personal, business, health, or other reasons.

A refund is excluded if the essential main service has been made available in substance.

4.1 Coworking Passes
Peak Time – 09:00 AM to 04:30 PM

6.3 Room Booking
Meeting Room
The Meeting Room service entitles the customer to use a meeting or conference room exclusively for the booked period, the agreed duration, and the agreed maximum number of participants.
General rules for Room Booking

6.4 Binding Nature of the Booking
The specific scope of services is determined exclusively by: